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Knowledge Center

Build

Build

A collection of messaging journeys that drive results.

Journey Builder Solution & Value [The Impact]

How To

When can we see the content in the journeys?

How to Edit a Published Journey/Template?

New Features

Journeys: Allow Supporters to Re-Enter the Same Journey

Allow Supporters to Be in Multiple Journeys at Once

Page: Build - Journeys

Pause a Journey

FAQ

Can I put a video in a journey?

Can I update a published journey?

How do I include a grow landing page in my journeys?

Once I publish a journey how do I get subscribers into the journey experience?

What is the difference between installing and publishing a Messenger journey?

What personas does GoodUnited have journeys for currently?

How do I know when a new journey is available?

How do I know if my messaging is resonating with my audience?

Can someone be in two journeys at the same time?

What do the different triggers mean?

How can I test my journeys before launching?

What do the categories of messages represent?

How do I publish a journey?

What can I edit?

What is the difference between an engagement and revenue journey? Why is this important?

What is the overall Subscriber journey lifecycle?

How do I control who receives the messages?

Can I create new journeys?

When can I edit the journeys?

Why are certain messages highlighted in the Journeys?

Why am I unable to publish my Journey?

What do I need to edit in a Journey?

What types of messages are available to version?

What are use cases for Versioning?

Does Versioning apply to messages and journeys?

Are we collecting metrics on a version-level basis?

When are messaging engagement metrics available?

Can Nonprofits A/B test message versions?

What data is captured and available in current and past versions?

Can a user change the structure of a message when creating a new version?

What do the different states mean?

What are Journeys meant to do?

What is Attributed Revenue?

What happens if I modify an active journey?

What happens if a supporter hasn't given message permission?

How do I test a journey before publishing?

What is the recommended image resolution?

What is the character limit for messages and buttons?

Does every message require a custom field?

How do I create new custom fields and tags?

When are campaigns delivered?

How do I make a journey inactive?

What is the difference between a Journey Flow and Journey Campaign?

How can I use dynamic fields in messages?

What is the Primary Opt-In Ref Parameter?

What happens if a supporter clicks the Journey URL multiple times in a short period?

How do I manage time delays in messages?

Does this change affect existing Journeys that were already published?

Can Messenger contacts transition between journeys?

Does this affect the scheduling of messages in the Journey?

How can I measure journey success?

How do conditions work in a journey?

What types of messages can I create?

How do I define triggers in a journey?

What is the Messenger 24-Hour Engagement Rule and why?

What is the difference between a draft and a published journey?

What are Journey Templates?

What is the Journey Builder?

If a supporter is in the middle of the journey when changes are published, will they experience the updated journey?

Do Metrics Reset After a Journey Update?

Will metrics for each Journey be tracked separately?

Can supporters partially complete a Journey and then restart it?

Can the supporter receive the same Journey twice while being part of other Journeys?

Does this affect the flow of each Journey?

What should nonprofits consider when using this feature?

Can I disable re-entry for specific Journeys?

Will the metrics for the Journey reset when a supporter re-enters?

Does re-entering a Journey affect other linked tools, like Acquire URLs?

Will metrics reset after a change is made?

If a campaign is launched and sent today, and I modify the date to tomorrow, will it launch tomorrow?

What happens if I edit a journey that has multiple Acquire URLs connected to it?

Can I revert changes after publishing them?

Will supporters who completed the journey before the change be affected by the edits?

Can I preview the changes before publishing?

Is there a limit to how many times a journey can be edited and republished?

What happens if I start editing a journey but don’t publish the changes?

Will editing a journey impact scheduled messages or delays?

Can multiple users edit the same journey at the same time?

Will notifications be sent when a journey is updated?

What happens when I pause a Journey?

Can I resume a paused Journey?

Will pausing a journey affect its associated Acquire tools?

Are there any restrictions on pausing a Journey?

Does pausing a Journey affect its metrics?

What happens to supporters currently in a paused Journey?

Can I pause a Journey that is currently active and has supporters moving through it?

How do I distinguish paused Journeys from active or draft Journeys?

Can I edit a paused Journey?

What happens if I pause a Journey that’s part of an automation (e.g., connected to other Journeys or conditions)?

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