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Challenges/Groups

Challenges/Groups

A guide on all things Challenge and Groups related.

What is the ...

Activity Logging: Tips for Smooth Progress Tracking

How can I access reports for Challenges?

Challenge FAQ's

Why are some of the messages in Challenges and Journeys being sent more than once?

What are the steps involved in receiving an incentive, and how does a participant qualify for it?

Does creating a fundraiser automatically enroll participants in the challenge?

How can we confirm if participants are fully registered for the Challenge?

How do participants manage their team, check team members, and invite friends to join the team?

Can we combine a challenge fundraiser with a generic fundraiser?

What's the process for supporters utilizing PayPal Giving Fund on Facebook to access donation details for sending personal thank-you messages to donors?

Can supporters see the names of donors on Facebook and Instagram fundraisers?

What contributes to certain subscribers continuing to receive messages despite having unsubscribed?

Can we use Strava or Fitbit to track activity?

What should subscribers do if they encounter a broken link when logging their activity or accessing their fundraiser?

How can we exclude subscribers from getting a journey that encourages them to create a fundraiser if they already have one?

Is it possible to adjust the Journey to accept a different Birthday date format?

Can subscribers join two challenges at the same time?

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Fundraising FAQs

Can supporters ask for a refund if they mistakenly donate the wrong amount during fundraising via Facebook?

How can supporters get a copy of their fundraiser or donation receipt?

How does subscriber see their total fundraiser in Instagram?

What should be done when subscribers receive an error message "Website unavailable/page not available" while accessing their fundraising page?

Can Facebook fundraisers receive donations from outside US?

PayPal Giving Fund Issues: What to Do?

What to do When Subscriber have issues Sharing a Fundraiser on Facebook?

Does GoodUnited support fundraisers created directly through Instagram?

A subscriber is unable to create a new fundraiser because he/she accidentally deleted the first one. How do we resolve this issue?

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