Knowledge Center
Go to goodunited.io
Go to Customer Portal
Challenges/Groups
GU Training Academy
The Customer Portal and Support
The GoodUnited Platform and Reporting
Need More Help?
Create a Ticket
Support Tickets and The Customer Portal
Support Information
Getting Started
What is the ...
How To
FAQ
Best Practices
Insights
What is the ...
FAQ
Best Practices
Acquire
Acquire Comment Tools
What is the ...
How To
FAQ
Build
How To
New Features
FAQ
Grow
What is the ...
How To
FAQ
Best Practices
Supporters Page
What is the Supporters page, and Why it matters?
How To
FAQ
General Platform Questions
FAQ
Challenges/Groups
What is the ...
Challenge FAQ's
Fundraising FAQs
Challenge Journey FAQs
New feature
FAQs
Back to home
Knowledge Center
Challenges/Groups
GU Training Academy
The Customer Portal and Support
The GoodUnited Platform and Reporting
Need More Help?
Create a Ticket
Support Tickets and The Customer Portal
Support Information
Getting Started
What is the ...
How To
FAQ
Best Practices
Insights
What is the ...
FAQ
Best Practices
Acquire
Acquire Comment Tools
What is the ...
How To
FAQ
Build
How To
New Features
FAQ
Grow
What is the ...
How To
FAQ
Best Practices
Supporters Page
What is the Supporters page, and Why it matters?
How To
FAQ
General Platform Questions
FAQ
Challenges/Groups
What is the ...
Challenge FAQ's
Fundraising FAQs
Challenge Journey FAQs
New feature
FAQs
Challenges/Groups
A guide on all things Challenge and Groups related.
What is the ...
Activity Logging: Tips for Smooth Progress Tracking
How can I access reports for Challenges?
Challenge FAQ's
Why are some of the messages in Challenges and Journeys being sent more than once?
What are the steps involved in receiving an incentive, and how does a participant qualify for it?
Does creating a fundraiser automatically enroll participants in the challenge?
How can we confirm if participants are fully registered for the Challenge?
How do participants manage their team, check team members, and invite friends to join the team?
Can we combine a challenge fundraiser with a generic fundraiser?
What's the process for supporters utilizing PayPal Giving Fund on Facebook to access donation details for sending personal thank-you messages to donors?
Can supporters see the names of donors on Facebook and Instagram fundraisers?
What contributes to certain subscribers continuing to receive messages despite having unsubscribed?
Can we use Strava or Fitbit to track activity?
What should subscribers do if they encounter a broken link when logging their activity or accessing their fundraiser?
How can we exclude subscribers from getting a journey that encourages them to create a fundraiser if they already have one?
Is it possible to adjust the Journey to accept a different Birthday date format?
Can subscribers join two challenges at the same time?
See more
Fundraising FAQs
Can supporters ask for a refund if they mistakenly donate the wrong amount during fundraising via Facebook?
How can supporters get a copy of their fundraiser or donation receipt?
How does subscriber see their total fundraiser in Instagram?
What should be done when subscribers receive an error message "Website unavailable/page not available" while accessing their fundraising page?
Can Facebook fundraisers receive donations from outside US?
PayPal Giving Fund Issues: What to Do?
What to do When Subscriber have issues Sharing a Fundraiser on Facebook?
Does GoodUnited support fundraisers created directly through Instagram?
A subscriber is unable to create a new fundraiser because he/she accidentally deleted the first one. How do we resolve this issue?
See more