New Features
      Back to home
      1. Knowledge Center
      2. Build
      3. New Features

      Pause a Journey

      What:
      • Adds an option to pause Journeys and delete templates directly from the Journey card menu.
      • Applies to both My Journeys and Journey Library pages.
      Why:
      • Simplified Management: Enables users to remove unused or outdated Journeys and templates effortlessly.
      • Cleaner Interface: Helps nonprofits and users maintain an organized workspace by decluttering their Journey lists.
      How:
      Front-End Functionality:
      • Navigate to the desired Journey or template.
      • Click the three dots (...) menu on the Journey card.
      • Select the Pause option.
      • A new Pause tab is visible and contains all the paused journeys
      • Note: Nonprofits can delete templates, but this action will not erase the template from the GoodUnited profile. It will remove the access for that NP to the template.
      Specific Scenarios:
      • Journeys Library:
        • Any Journey: The Pause option is available from the three-dot menu.
          image (7)-1
        • System Template not installed: The Delete option is available from the three-dot menu.
          image (8)-1
        • System Template installed and in Draft mode: Super Admin users can delete it via the three-dot menu.
          Screenshot 2024-12-20 at 10.27.11 AM
      • My Journeys:
        • Any Journey: The Pause option is available from the three-dot menu.
          image (7)-2
        • Confirmation is provided when a Journey has been paused.
          image (9)-1
      • Paused Journeys:
        • Paused Journeys are visible under a Paused tab with clear state indications.
          image (8)-2
        • Resuming a paused Journey is possible via the Journey Editor.
          image (10)-2



      For Super admin users:
      • System template can still be deleted if the template is in Draft mode. If it is published, you can Pause it to remove it from the main template listing.
      • If a template is not installed, when paused, it will remove access to all NPs.
      Use cases:
      • Decluttering the Active Tab
        • A nonprofit has multiple inactive or outdated Journeys in the Active tab, making it harder to focus on current Journeys.
        • Benefit: Pausing unused Journeys reduces noise, allowing users to easily manage and prioritize active campaigns.
      • Seasonal Campaigns
        • A nonprofit runs seasonal or time-sensitive campaigns (e.g., year-end fundraising, Giving Tuesday, Memorial Day). Once the campaign concludes, they can pause the journey to stop triggering messages.
        • Benefit: Ensures supporters do not receive outdated or irrelevant communications while preserving metrics for analysis.
      • Adjusting to Organizational Changes
        • A nonprofit shifts priorities, launches a new initiative, or pauses specific campaigns temporarily due to internal resource constraints.
        • Benefit: Enables organizations to pause journeys without permanently deleting them, allowing for quick reactivation later.
      • Avoiding Conflicting Communications
        • Use Case: Two journeys might overlap for a specific supporter group, risking conflicting or duplicate messaging. Pausing one journey can prevent confusion.
        • Benefit: Helps manage messaging frequency and ensures communication remains clear and relevant.
      • Performance Analysis
        • A nonprofit wants to evaluate the performance of a journey over a set period. Pausing it allows for a clear-cut analysis window.
        • Benefit: Allows teams to assess metrics without additional supporters being added during evaluation.