Allow Supporters to Be in Multiple Journeys at Once

Supporters Can Now Participate in Multiple Journeys Simultaneously

What: 

  • Supporters can now receive a Journey if they have received one and have not completed it.
  • Previously, a supporter had to complete or exit one Journey before entering another.

Why:

  • Allows supporters to receive a journey even if they have not completed the current one.


    Scenarios: 
Scenario 1: Completing a New Journey While in Progress with Another
  • Given: A supporter is in the middle of Journey "A."
  • When: A new Journey "B" is triggered for the supporter.
  • Then: The supporter receives Journey "B" and can complete it while Journey "A" gets "closed"
    • Cannot interact with Journey "A"
  • And: If Journey "C" is triggered, the supporter can also complete Journey "C" without finishing "B."
  • Cannot interact with Journey "B".

      FAQs: 

  1. Will metrics for each Journey be tracked separately?
  2. Can the supporter receive the same Journey twice while being part of other Journeys?

  3. Does this affect the flow of each Journey?

  4. What should nonprofits consider when using this feature?