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Supporters Page
What is the Supporters page, and Why it matters?
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Knowledge Center
Supporters Page
GU Training Academy
The Customer Portal and Support
The GoodUnited Platform and Reporting
Need More Help?
Create a Ticket
Support Tickets and The Customer Portal
Support Information
Getting Started
What is the ...
How To
FAQ
Best Practices
Insights
What is the ...
FAQ
Best Practices
Acquire
Acquire Comment Tools
What is the ...
How To
FAQ
Build
How To
New Features
FAQ
Grow
What is the ...
How To
FAQ
Best Practices
Supporters Page
What is the Supporters page, and Why it matters?
How To
FAQ
General Platform Questions
FAQ
Challenges/Groups
What is the ...
Challenge FAQ's
Fundraising FAQs
Challenge Journey FAQs
New feature
FAQs
Supporters Page
The Supporters page converts anonymous social media contacts into known individuals, capturing their name, email, and connection to your cause.
What is the Supporters page, and Why it matters?
What to expect with the Data Migration release?
Why does the Supporters page matter?
What is the value of Supporters today?
How To
Update to 24-Hour Rule and Subscriber States
Adding all resulting supporters to a List
Default Reply
FAQ
Where can I find my challenge data?
Are the Fundraiser & Donor Reports the same as our old Fundraiser & Donor Reports?
How can I download all of my data at once?
Why aren’t some donors showing up in the Event Subscriber report?
GoodUnited collects a data point for us that’s not included in New Reporting - how can we add that?
What do the fields Unsubscribed and Unsubscribed Date apply to?
Issues Logging Into WebApp/Reporting
Supporters Overview
What is the difference between a Segment vs. List?
When should I use a List vs. Segment?
What are Segments Recommendations?
What information is available in Supporter Profiles?
Can I use Supporters for Challenge reporting?
What data is included?
What filters can I use to view Supporters?
What additional value will be available in the future?
Who shows up as a supporter?
Who does not show up as a supporter?
What is the difference between ANY vs. ALL filters for Supporters?
How often are Supporter segments refreshed?
What revenue is included in the chart in Supporters Profile?
Why is there a delay in updating revenue on the WebApp?
What information is available in Supporters Profiles?
Can additional Segment Recommendations be added and what is available?
How do we account for self-donations in Total Contribution?
Are we double counting if a supporter donated to their own fundraiser?
What are Operators?
Where does non-platform revenue show up within Supporters?
What Is the Difference Between the 24-Hour Rule and Subscribers?
How Does This Update Prevent Blockers?
Will Subscriber Metrics Decrease After This Update?
What Happens When a Supporter Unsubscribes? How Can They Do It?
How Can Nonprofits Target 24-Hour Rule Supporters?
Does This Update Affect Previously Published Journeys?
Can Nonprofits Still Request Messaging Permission Opt-Ins From 24-Hour Rule Supporters?
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