Step-by-Step Guide: Reconnecting Facebook to GoodUnited

This guide explains how to reconnect & re-authorize your Facebook account to GoodUnited Connect. The process takes about 5 minutes.

Be sure to check out the video walkthrough: Youtube

Quick Start

Confirm page admin access and business portfolio association. You can click the following link to confirm you have Business Portfolio Admin Access (https://business.facebook.com/latest/settings/) and check the following sections - see screenshots.

Once admin is confirmed, click the link below to re-authorize (functionality coming soon!):

• Account (re-authentication): https://gu-app.goodunited.io/legacy-signup/facebook

Reauthentication Steps

1. Start Facebook Login
   • Click Continue with Facebook.
   • Review the access request.
2. Choose Business Portfolio
   • Select your organization’s business portfolio.
   • Ignore advertising restriction warnings.
3. Select Facebook Page
   • Choose the page you want to connect.
4. Select Ad Accounts (Required)
   • Select all ad accounts under:
     • This Portfolio
     • Other Portfolios
   • Missing ad accounts can cause issues.
5. Pixels (Optional)
   • Skip pixel selection if prompted.
6. Confirm Permissions
   • Review permissions.
   • Click Confirm.
7. Complete Connection
   • Wait 30–60 seconds.
   • Do not refresh or close the browser.
   • Click Finish.
8. Finalize in GoodUnited
   • Select your Facebook Page from the dropdown.
   • Click Connect.
   • You will land on the Insights dashboard.

Critical Reminders

• Select all ad accounts (most common issue)
• Pixels are optional
• Ignore advertising warnings
• Do not refresh during connection

Common Issues

• Ad account not visible: Confirm admin access to all ad accounts.
• Connection times out: Try Chrome or Firefox, or clear cache.
• Facebook Page not listed: Confirm page admin access and portfolio association.

Need Help?

• Chat support: Chat icon (bottom left)
• Knowledge base: Available through chat
• Support ticket: Create a ticket for help