Page: Build - Journeys

Effortlessly Edit and Update Published Journeys

• What: Edit a published journey/template
  • Nonprofits can now edit a published journey or template. They can modify every node and republish it with the changes, without needing to recreate a new Acquire URL connected to the journey
• Why: This feature saves time for Nonprofits, Customer Success, and Engineering teams:
  • 5–30 minutes per journey no longer needed for duplication and relaunch.
  • Reduces the need to delete 1–3 journeys per week.
• How:
  • Open any published journey or template by clicking the card.
  • Click the Edit button to make changes.
  • Once edits are complete, click the Update button to apply them.

If you make changes but don’t click Update, the UI will reflect the changes, but they will not be effective for supporters.


FAQ's: 

1.  If a supporter is in the middle of the journey when changes are published, will they experience the updated journey?
2. Will metrics reset after a change is made?
3. If a campaign is launched and sent today, and I modify the date to tomorrow, will it launch tomorrow?
4. What happens if I edit a journey that has multiple Acquire URLs connected to it?
5. Can I revert changes after publishing them?
6. Will supporters who completed the journey before the change be affected by the edits?
7. Can I preview the changes before publishing?
8. Is there a limit to how many times a journey can be edited and republished?
9. What happens if I start editing a journey but don’t publish the changes?
10. Will editing a journey impact scheduled messages or delays?
11. Can multiple users edit the same journey at the same time?
12. Will notifications be sent when a journey is updated?