Knowledge Center

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Knowledge Center

Getting Started

Getting Started

A guide to learning and understanding our platform, journeys, and messaging.

Help!

How can my organization provide a Stripe refund?

How often is data refreshed?

Why is my data different between the Messaging platform and old WebApp?

I’m getting an error. What should I do?

How do I get access for my team members?

What if someone wants to do another fundraiser immediately?

What if someone wants to unsubscribe?

Issues Logging Onto The Platform

What is the ...

What is a Subscriber?

What if someone wants to donate again immediately?

What is the GoodUnited Platform?

How To

📖 Facebook Birthday Fundraiser Playbook

📖 Facebook Memorial Fundraiser Playbook

📖 Core Messaging Journeys Overview

How to Find Facebook Ad URL?

What to do when you can't access verification link in your email

How are donors able to request a Stripe refund?

How to fix Facebook fundraiser's title not referencing nonprofit's name correctly?

How do I reset my password?

How do I respond to individuals in Messenger? Who manages the conversations that come from these journeys?

How do I limit access for my team members?

How can I get help strategizing for leveraging the platform to its full potential?

How do you calculate revenue attribution?

How do I remove access for my team members?

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FAQ

How are we able to reach out to our Subscribers?

How can I track progress and measure results?

What are “Journeys” and how do they work?

Where are Subscribers coming from?

How often does data refresh?

Why subscribers are prompted to an old messaging journey?

Can I see who my subscribers are and identify top subscribers?

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Best Practices

Image and GIF Size Best Practices