Journeys: Allow Supporters to Re-Enter the Same Journey

Enable Supporters to Rejoin and Restart Journeys with Ease

What:

• Supporters can now re-enter and experience the same Journey multiple times. Previously, our system prevented duplicate executions for the same supporter, but this restriction has been removed.

Why:

• Addresses scenarios where supporters and NPs may need to revisit a Journey (e.g., recurring campaigns, follow-ups or testing the journey).
• Provides flexibility for nonprofits to test and demo Journeys without recreating for the same purpose.
• Reduces setup time for nonprofit teams by allowing re-entry into established Journeys.

How:

• A supporter clicks on a URL connected to a published Journey.
• Even if the supporter has completed the Journey previously, they will re-enter and go through the Journey from the start.

If the supporter clicks the URL again, the Journey will restart.

FAQs:

1. Will the metrics for the Journey reset when a supporter re-enters?
2. Can supporters partially complete a Journey and then restart it?
3. What happens if a supporter clicks the Journey URL multiple times in a short period?
4. Does this change affect existing Journeys that were already published?

5. Does this affect the scheduling of messages in the Journey?

6. Can I disable re-entry for specific Journeys?

7. Does re-entering a Journey affect other linked tools, like Acquire URLs?