![GU_Logo_Secondary_Color-3.png]](https://support.goodunited.io/hs-fs/hubfs/GU_Logo_Secondary_Color-3.png?height=40&name=GU_Logo_Secondary_Color-3.png){kind=logo}
Getting Started
A guide to learning and understanding our platform, journeys, and messaging.
- Help!
- How can my organization provide a Stripe refund?
- How often is data refreshed?
- Why is my data different between the Messaging platform and old WebApp?
- I’m getting an error. What should I do?
- How do I get access for my team members?
- What if someone wants to do another fundraiser immediately?
- What if someone wants to unsubscribe?
- Issues Logging Onto The Platform
What is the ...
How To
- 📖 Facebook Birthday Fundraiser Playbook
- 📖 Facebook Memorial Fundraiser Playbook
- 📖 Core Messaging Journeys Overview
- How to Find Facebook Ad URL?
- What to do when you can't access verification link in your email
- How are donors able to request a Stripe refund?
- How to fix Facebook fundraiser's title not referencing nonprofit's name correctly?
- How do I reset my password?
- How do I respond to individuals in Messenger? Who manages the conversations that come from these journeys?
- How do I limit access for my team members?
- How can I get help strategizing for leveraging the platform to its full potential?
- How do you calculate revenue attribution?
- How do I remove access for my team members?
FAQ
- How are we able to reach out to our Subscribers?
- How can I track progress and measure results?
- What are “Journeys” and how do they work?
- Where are Subscribers coming from?
- How often does data refresh?
- Why subscribers are prompted to an old messaging journey?
- Can I see who my subscribers are and identify top subscribers?