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Challenges/Groups
A guide on all things Challenge and Groups related.
What is the ...
Challenge FAQ's
- Why are some of the messages in Challenges and Journeys being sent more than once?
- What are the steps involved in receiving an incentive, and how does a participant qualify for it?
- Does creating a fundraiser automatically enroll participants in the challenge?
- How can we confirm if participants are fully registered for the Challenge?
- How do participants manage their team, check team members, and invite friends to join the team?
- Can we combine a challenge fundraiser with a generic fundraiser?
- What's the process for supporters utilizing PayPal Giving Fund on Facebook to access donation details for sending personal thank-you messages to donors?
- Can supporters see the names of donors on Facebook and Instagram fundraisers?
- What contributes to certain subscribers continuing to receive messages despite having unsubscribed?
- Can we use Strava or Fitbit to track activity?
- What should subscribers do if they encounter a broken link when logging their activity or accessing their fundraiser?
- How can we exclude subscribers from getting a journey that encourages them to create a fundraiser if they already have one?
- Is it possible to adjust the Journey to accept a different Birthday date format?
- Can subscribers join two challenges at the same time?
Fundraising FAQs
- Can supporters ask for a refund if they mistakenly donate the wrong amount during fundraising via Facebook?
- How can supporters get a copy of their fundraiser or donation receipt?
- How does subscriber see their total fundraiser in Instagram?
- What should be done when subscribers receive an error message "Website unavailable/page not available" while accessing their fundraising page?
- Can Facebook fundraisers receive donations from outside US?
- PayPal Giving Fund Issues: What to Do?
- What to do When Subscriber have issues Sharing a Fundraiser on Facebook?
- Does GoodUnited support fundraisers created directly through Instagram?
- A subscriber is unable to create a new fundraiser because he/she accidentally deleted the first one. How do we resolve this issue?