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A collection of messaging journeys that drive results.
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New Features
FAQ
- Can I put a video in a journey?
- Can I update a published journey?
- How do I include a grow landing page in my journeys?
- Once I publish a journey how do I get subscribers into the journey experience?
- What is the difference between installing and publishing a Messenger journey?
- What personas does GoodUnited have journeys for currently?
- How do I know when a new journey is available?
- How do I know if my messaging is resonating with my audience?
- Can someone be in two journeys at the same time?
- What do the different triggers mean?
- How can I test my journeys before launching?
- What do the categories of messages represent?
- How do I publish a journey?
- What can I edit?
- What is the difference between an engagement and revenue journey? Why is this important?
- What is the overall Subscriber journey lifecycle?
- How do I control who receives the messages?
- Can I create new journeys?
- When can I edit the journeys?
- Why are certain messages highlighted in the Journeys?
- Why am I unable to publish my Journey?
- What do I need to edit in a Journey?
- What types of messages are available to version?
- What are use cases for Versioning?
- Does Versioning apply to messages and journeys?
- Are we collecting metrics on a version-level basis?
- When are messaging engagement metrics available?
- Can Nonprofits A/B test message versions?
- What data is captured and available in current and past versions?
- Can a user change the structure of a message when creating a new version?
- What do the different states mean?
- What are Journeys meant to do?
- What is Attributed Revenue?
- What happens if I modify an active journey?
- What happens if a supporter hasn't given message permission?
- How do I test a journey before publishing?
- What is the recommended image resolution?
- What is the character limit for messages and buttons?
- Does every message require a custom field?
- How do I create new custom fields and tags?
- When are campaigns delivered?
- How do I make a journey inactive?
- What is the difference between a Journey Flow and Journey Campaign?
- How can I use dynamic fields in messages?
- What is the Primary Opt-In Ref Parameter?
- What happens if a supporter clicks the Journey URL multiple times in a short period?
- How do I manage time delays in messages?
- Can Messenger contacts transition between journeys?
- Does this change affect existing Journeys that were already published?
- Does this affect the scheduling of messages in the Journey?
- How can I measure journey success?
- How do conditions work in a journey?
- What types of messages can I create?
- How do I define triggers in a journey?
- What is the Messenger 24-Hour Engagement Rule and why?
- What is the difference between a draft and a published journey?
- What are Journey Templates?
- What is the Journey Builder?
- If a supporter is in the middle of the journey when changes are published, will they experience the updated journey?
- Do Metrics Reset After a Journey Update?
- Will metrics for each Journey be tracked separately?
- Can supporters partially complete a Journey and then restart it?
- Can the supporter receive the same Journey twice while being part of other Journeys?
- Does this affect the flow of each Journey?
- What should nonprofits consider when using this feature?
- Can I disable re-entry for specific Journeys?
- Will the metrics for the Journey reset when a supporter re-enters?
- Does re-entering a Journey affect other linked tools, like Acquire URLs?
- Will metrics reset after a change is made?
- If a campaign is launched and sent today, and I modify the date to tomorrow, will it launch tomorrow?
- What happens if I edit a journey that has multiple Acquire URLs connected to it?
- Can I revert changes after publishing them?
- Will supporters who completed the journey before the change be affected by the edits?
- Can I preview the changes before publishing?
- Is there a limit to how many times a journey can be edited and republished?
- What happens if I start editing a journey but don’t publish the changes?
- Will editing a journey impact scheduled messages or delays?
- Can multiple users edit the same journey at the same time?
- Will notifications be sent when a journey is updated?
- What happens when I pause a Journey?
- Can I resume a paused Journey?
- Will pausing a journey affect its associated Acquire tools?
- Are there any restrictions on pausing a Journey?
- Does pausing a Journey affect its metrics?
- What happens to supporters currently in a paused Journey?
- Can I pause a Journey that is currently active and has supporters moving through it?
- How do I distinguish paused Journeys from active or draft Journeys?
- Can I edit a paused Journey?
- What happens if I pause a Journey that’s part of an automation (e.g., connected to other Journeys or conditions)?